Customer 911 Dialing Notice
Tri-County Wireless provides Basic 911 coverage nationwide and E911 where available. With E911 service, your registered address and phone number is automatically delivered to the proper local emergency call center. This information appears on the emergency dispatcher’s computer screen. If you live in an area where E911 has not yet been deployed, your call will be routed to an emergency call center through the traditional 911 network based on the information on record, however the dispatcher will not have your address and may not have your phone number.
For the purpose of providing 911 Dialing, Tri-County Wireless must know the physical location of your TCW telephone adapter. You will be prompted to provide this information during sign-up. If this address is not accurate or if you move your adapter to another location, even temporarily, you must use the TCW online account management portal or call customer service at 810.433.6800 between the hours of 8:00am and 8:30pm EST to update the physical location of your adapter. If the physical location of your adapter is not accurately on record, emergency services will not be able to locate you if you are unable to speak your address or are disconnected — even in areas where E911 service is available. Finally, 911 service may be disrupted by power outages or outages of your Internet service.
Upon sign up, it may take several hours to process your 911 address. In the interim, TCW will send your 911 call to a national emergency response center. Changes to your information will be reflected within 15 minutes on average if there are no errors in the data provided.
You shall inform any household residents, guests and other third persons who may be present at the physical location where you utilize the Service of the important differences in and limitations of dialing 911 from a TCW phone. These limitations include but are not limited to unavailability in the event of a power outage.
Please note that TCW WiFi service is different from the TCW VoIP service described above and is meant only for use as a secondary line. The TCW WiFi phone is intended to provide users with mobility. As such, emergency services may not be able to locate you if you are unable to speak your address or are disconnected. Additionally, 911 service is limited to the availability of compatible WiFi hotspots.
We urge you to review the “Emergency Services – 911 Dialing” section in the TCW Terms of Service agreement for more information about 911 Dialing.